I’ve learned about the bullwhip effect in a supply chain operations course at Maastricht University back in the 2010s. We tried to make predictions for supply and demand for beer. We learned quickly that bad decisions by individuals in the chain can cause dire shortages or overstocks. Example: The brewery’s sales department offers a steep discount on craft beer near its end of shelf...

The nature of a high-growth SaaS company demands constant change in how you do things. When I look back at the last years of our growth journey at LeanIX, I often found myself torn between two models of driving change: Between small, consistent change and big, radical change.   Toyota and other big car manufacturers have popularized the approach of continuous improvements. If you...